Question 1

How much time per week should go toward retention?

Accepted Answer

30–60 minutes of short personal touchpoints does more than several hours spent on new content.

Question 2

Should every student get the same message?

Accepted Answer

No — a short, personal question by name about a specific module gets answered far more often than a template broadcast.

Question 3

How do you know a course needs level segmentation?

Accepted Answer

If reviews complain about both "too easy" and "too hard" at the same time, that's a direct signal to split the student path.

Question 4

What do you do with students who go quiet for weeks?

Accepted Answer

Send a short one-word-answer question and offer a small way back in, instead of expecting them to return at full intensity.

Question 5

Does course price affect churn?

Accepted Answer

Indirectly — a higher price usually raises initial engagement, but without touchpoints in the first 14 days it won't prevent churn later.

Question 6

How often should you revisit course structure because of churn?

Accepted Answer

Quarterly — based on the "silent at 14 days" metric and reviews on whatever module most often stalls progress.